Hiring II Patient Services Representative- Manhattan, NY

Patient Services Representative – Manhattan, NY

Job Title: Patient Services Representative

Location: Manhattan, NY

Employment Type: Full-Time

Schedule: Monday–Friday | 40 Hours per Week | 8-Hour Shifts

Job Summary

We are seeking a friendly, organized, and customer-focused Patient Services Representative to join our dental team in Manhattan, NY. In this role, you will be the first point of contact for patients, ensuring a positive experience from check-in to check-out. You will manage appointments, answer patient inquiries, assist with treatment plan coordination, and support the daily operations of a busy dental practice.

If you enjoy helping people, thrive in a fast-paced environment, and have experience in a dental office, we'd love to hear from you!

Key Responsibilities

• Welcome and greet patients in a professional and friendly manner.
• Answer incoming phone calls and respond to patient inquiries.
• Schedule, confirm, and manage patient appointments.
• Follow up on missed appointments and cancellations.
• Register new and returning patients accurately.
• Collect and post patient payments and charges.
• Assist patients with treatment plan scheduling and financial arrangements.
• Maintain accurate patient records and appointment schedules.
• Check and respond to voicemail messages daily.
• Ensure the reception and waiting areas remain clean, organized, and welcoming.
• Provide administrative support to the clinical team and Office Manager as needed.

Required Qualifications

• High school diploma or GED.
• Minimum 6 months of Denticon experience in a dental practice.
• Experience handling multi-line phone systems and appointment scheduling.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.

Preferred Qualifications

• Experience working in a dental, medical, or other healthcare office.
• Knowledge of dental insurance plans, including HMO and PPO.
• Experience with patient billing and financial arrangements.

Why Join Us?

• Supportive and collaborative team environment.
• Opportunity to grow your career in the dental industry.
• Make a meaningful impact by delivering exceptional patient experiences every day.