Under the supervision of a pharmacist, is responsible for providing support to pharmacists including, but not limited to review of prescription orders, locating medication, preparation, counting, labeling, packing, delivery of medications to customers and reconciliation of claims in compliance with all state and federal regulations.

PRIMARY RESPONSIBILITIES

  • Fills prescriptions by retrieving the correct medication from inventory matching the National Drug Code (NDC), manufacturer, drug name strength, form, and quantity. Assist in dispensing prescriptions by pouring liquids, mixing suspensions and counting prefabricated dosage units. Packages finished prescriptions after being checked by a pharmacist and place into the will call, mail out or delivery areas. 
  • Assists the pharmacist with entering prescription information into the electronic record and submits claims to insurance companies for payment. Resolves third party rejections and reduces audit risks by ensuring all information is entered properly and completely. 
  • Maintains electronic records related to patient profile, insurance and new, transferred or discontinued prescriptions. 
  • Bills insurance and/or customers for prescriptions and merchandise and resolves questions and/or insurance rejections through proper channels. Maintain knowledge of Medication Therapy Management (MTM) programs from different insurers to identify and flag qualifying patients. 
  • Maintains patient charges, payroll deductions and monthly billing per local policy. Operates the cash register or point of sale (POS) system and performs end of day balance per established procedures. 
  • Follows all procedures for documenting and dispensing controlled substances. Handles controlled substances in a manner that ensures accountability and security. 
  • Assures medications are available for patients by assisting in inventory control including: ordering, checking in orders, stocking shelves, updating the computerized inventory system, rotating stock, processing recalls and conducting routine inspections of all areas where drugs are stored in the pharmacy for outdated and unusable medications and quarantining them in a separate area from usable stock. 
  • Assist in maintaining pharmacy records per regulatory standards. Which may include: filing prescriptions, invoices, signature & temperature logs, etc. 
  • Provide customer service through: greeting and acknowledging every customer, is knowledgeable of merchandise and assists customers within the pharmacy. Informs patients when delays are encountered with filling their prescription. Performs all duties of a pharmacy clerk. 
  • Provide excellent customer service to patients, other staff and ancillary departments and maintains high standards of confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA). 
  • Works in a constant state of alertness and safe manner.
  • Performs other duties as assigned. 

EDUCATION

High school diploma or equivalent 

EXPERIENCE

No experience required 

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