Regional Medical Director - Orlando

ChenMed is transforming healthcare for seniors. We provide big answers to big problems in health care delivery. ChenMed is a full-risk primary care market leader with an innovative philosophy, unique physician culture and end-to-end customized technology. These things allow us to provide world-class primary care and coordinated care to the most vulnerable population – moderate- to low-income seniors who have complex chronic diseases.

Through our innovative operating model, physician-led culture and empowering technology, we are able to drive key quality and cost outcomes that create value for patients, physicians and the overall health system. Our model allows us to practice medicine the way it should be practiced. By recruiting focused physicians and reducing their doctor-to-patient ratios, we increase patients’ “face time” during each monthly appointment and help foster stronger doctor-patient relationships. Our model also drives and enhances compliance with treatment plans.

As a result of our efforts, our patients realize lower hospital admissions. Their overwhelming response to our approach is reflected in our aggressive, organic growth and net promoter scores in the low to mid 90s, which is unheard of in any industry. Read more about our results and the value of the ChenMed model.

As a company, we are making a difference in the lives of seniors and the health care system overall.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
In collaboration with the Regional Chief Medical Officer:
• Aids in the oversight of medical services for one
to two markets and potentially individual centers
within a market’s region. Administers clinical
model execution, clinical performance outcomes
and clinical talent across multiple markets.
• Spends up to 40%, depending on the region
assigned, of their time delivering direct patient
care services to a patient panel.
• Partners with clinical leaders to define care
model components, including
customization/tailoring specifically for the
region’s markets, success metrics and key
opportunities for clinical value.
• Designs, develops, reviews and executes clinical
protocols, performance objectives, productivity
benchmarks, compliance measures, provider
workflow planning and provider scheduling
across designated regional markets.
• Establishes a trust-based partnership with the
Market President and/or General Manager,
working within a dyad leadership structure to
achieve optimal clinical and operational
outcomes; to identify key quality improvement
opportunities and to implement highly effective
workflows and processes to achieve better
clinical outcomes. Leads regional level clinical
improvement initiatives with the aim of
improving quality and health outcomes.
• Builds primary and multi-specialty care expert
teams with ancillary medical services, including
dental, vision, pharmacy and acupuncture. By
maximizing doctors and services in “one shop”,
delivers coordinated and collaborative health
care that enhances quality outcomes, efficiency
and the patient experience.
• Drives utilization of customized, end-to-end
technology designed to support every aspect of
the ChenMed model and culture. This technology
also enhances performance in practices that
share a similar culture, health care philosophy
and patient mix.
• Represents the organization externally with plan
partners, aligned provider practices and CBOs to
reinforce ChenMed’s care model; leads in the
development of future high-value relationships.
• Participates in the hiring, evaluation, counseling
and termination of clinical team members
(including physicians, advanced practice
clinicians, specialists, RN case managers and
more).
• Serves as a coach/mentor/trainer to market
clinical leaders and staff providers, giving
guidance in best practices. Troubleshoots
medical services and operations issues in
priority of urgency according to ChenMed policy
and FQHC standards.
• Advocates wellness for patients along the health
continuum, from intensive, preventive care to
treating multiple, complex, chronic illnesses.
Invests in our patients by implementing
strategies that help prevent complications from
chronic complex medical problems.
• Attends and participates in executive, regional
and market leadership, financial and strategic
planning and Talent Acquisition meetings.
• Performs other duties as assigned and modified
at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:
• High business acumen and insight
• Current, relevant and substantial knowledge of
areas related to health center licensing and
operations, e.g., legal/regulatory, administrative,
policy, protocols and other clinical issues
• Familiarity with healthcare network strategy,
including network development, value-based
care contracting, provider relations and local
operations
• Must be driven by a passion for value-based,
integrated health care and care deeply about
bringing best-in-class care models to serve
families and communities with complex health
and social needs
• Role models a positive and welcoming approach
to patient care, particularly for underserved
seniors with low to moderate incomes
• Exposure to and knowledge of innovative models
of care delivery, strong understanding of the
national payer and risk-bearing provider
landscape, healthcare reform and population
health trends
• Ability to provide leadership to staff and to build
the trust and respect of patients, family
members, staff, colleagues, external contacts
and others. Able to motivate staff and promote
team building
• Excellent written and verbal communication
skills
• Excellent problem-solving skills, including
creativity, resourcefulness, timeliness and
technical knowledge related to analyzing and
resolving medical/administrative problems
• Sensitivity to needs of culturally and l
linguistically diverse patient and employee
populations
• Exceptional emotional coping skills, adequate to
confront difficult emotional situations and
emotional responses of others
• Committed to upholding ChenMed’s values in
leadership, management and care delivery to set
a powerful, mission-driven example to all team
members
• Ability and willingness to travel locally, regionally
and nationwide up to 60% of the time.
Willingness and availability to work some
evenings and weekends, as needed.
• Ability and willingness to relocate to a different
City, Market, State or Region if necessary to align
with the overall strategic outlook of the business
• Spoken and written fluency in English required
• Multilingual preferred
• This job requires use and exercise of
independent judgment

At ChenMed, If you are an innovative, entrepreneurial minded, over-achiever who is extremely passionate in helping people and revolutionizing Healthcare again, we are that dynamic and exciting company you are looking for!

EDUCATION AND EXPERIENCE CRITERIA:
• A valid, active medical license in State of
employment required
• A minimum of 5 years’ clinical work experience
providing direct patient care required
• A minimum of 1 year of previous work
experience as Medical Director or Associate
Medical Director OR a minimum of 3 years’
previous work experience with a Medicare or
Medicaid patient population in progressively
responsible administrative or management-
related positions required
• Basic Life Support (BLS) Provider certification
required
• Board certification or Board eligible, in a major
primary care specialty field of practice required
• Geriatrics and/or Palliative care experience
desired
• Experienced clinician that has led care teams,
scaled clinical operations and held oversight
responsibilities over multiple areas preferred

The Regional Medical Director (RMD) is a developmental, pathway role to Market Chief Medical Officer which is responsible for aiding in the administrative oversight of clinical strategy and care delivery, spanning across two or more distinct markets within a designated region. As a member of the Executive Management team, the incumbent in this role, in close collaboration with the Regional Chief Medical Officer, will enhance clinical leadership by helping to define success metrics, by identifying key opportunities for clinical value and by tailoring care model components within their regional markets. The RMD role is designed to delve deep into and learn the strategic care delivery of various markets. In partnership with Market President(s), General Manager(s) and/or other senior market leaders across the region, he/she will cross-functionally co-own the operational trajectory, financial and growth success of the region. The RMD may represent the region externally with key partners, including health plan partners and other collaborative organizations in the market, including health systems, provider groups and community-based organizations (CBOs) In addition to their administrative duties, as a licensed Medical Doctor (MD) or Doctor of Osteopathic Medicine (DO) the RMD will maintain an active clinical practice by providing direct patient care services to our members.

If you are interested in this position please reply with your CV and I will set up a time for an introductory call.

Best,
Valentina Zerrin Akyol
Sourcing and Research
M: (561-492-7325)
valentina.akyol@chenmed.com