Regional Medical Director - Philadelphia
Family Medicine, Family Medicine - Geriatric Medicine, Internal Medicine, Internal Medicine - Geriatric Medicine
Philadelphia, PA
ChenMed is transforming healthcare for seniors. We provide big answers to big problems in health care delivery. ChenMed is a full-risk primary care market leader with an innovative philosophy, unique physician culture and end-to-end customized technology. These things allow us to provide world-class primary care and coordinated care to the most vulnerable population – moderate- to low-income seniors who have complex chronic diseases. Through our innovative operating model, physician-led culture and empowering technology, we are able to drive key quality and cost outcomes that create value for patients, physicians and the overall health system. Our model allows us to practice medicine the way it should be practiced. By recruiting focused physicians and reducing their doctor-to-patient ratios, we increase patients’ “face time” during each monthly appointment and help foster stronger doctor-patient relationships. Our model also drives and enhances compliance with treatment plans. As a result of our efforts, our patients realize lower hospital admissions. Their overwhelming response to our approach is reflected in our aggressive, organic growth and net promoter scores in the low to mid 90s, which is unheard of in any industry. Read more about our results and the value of the ChenMed model. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: In collaboration with the Regional Chief Medical Officer (RCMO) and Associate/Market Chief Medical Officers (MCMO) for the respective centers: • Accountable for core model execution in two or more centers in potentially multiple markets within a region. Delivers improved clinical execution, quality, patient engagement, and outcomes; plus develops clinical talent and provider performance across multiple centers. Center clinical leader and/or center providers will report to RMD in a dotted line fashion during the RMD’s center accountability. RMD will partner with the Associate/Market Chief Medical Officer to improve center and provider performance. • Spends up to 40%, depending on the regional/market/center needs, of their time delivering direct patient care services (own panel or patients of the PCP in the overseen centers). • Establishes a trust-based partnership with the Associate/Market Chief Medical Officer, General Manager, and Center Manager/Center General Manager working within a dyad leadership structure to achieve optimal clinical and operational outcomes; to identify key improvement opportunities and to implement highly effective action plans to deliver better clinical outcomes and cost effective care. • Supports the development of PCP on Partnership Pathway and clinical leaders in their individual developmental tracks. • Serves as a coach/mentor/trainer to center clinical leaders and staff providers, giving guidance in best practices to deliver outstanding clinical outcomes, including sampling other PCP’s daily huddles, facilitated practice, and leadership rounding. • Supports provider wellness and stress management, plus proactively addresses efficiency opportunities that can improve work life balance. • Advocates wellness for patients along the health continuum, from intensive, preventive care to treating multiple, complex, chronic illnesses. Invests in patients by implementing strategies that help prevent complications from chronic complex medical problems. • Attends and participates in regional, market, and center leadership, financial and strategic planning and talent acquisition meetings as required. • Leads Super Huddle (SH) and Transforming Care Meeting (TCM) weekly (or supports center clinical leader), as well as works with Center Manager/Center General Manager in other center meetings. • Appropriate management of hospital sick days for overseen centers may include: reviews inpatient census daily, delivers feedback to PCPs and ensures PCPs are keeping in contact with hospitalized patients and hospitalists; facilitates review of inpatients and other high priority patients during SH, accountable for discharged patients being seen and coaches PCP on appropriate flagging of high priority patients. • Takes an active role as needed in recruiting patients for the center and additional providers for the company. Collaborates with market clinical leader in training of new primary care practitioners. • Performs other duties as assigned and modified at manager’s discretion. • The RMD will embody mastery of all clinical trainings from PCP to center clinical leader, inclusive of but not limited to: Black Belt Training, Medical Economics and Center Financial Performance, Driving Membership Growth, Market Leadership Training, and the Shared Success Plan center incentive compensation program. KNOWLEDGE, SKILLS AND ABILITIES: • Must be driven by a passion for value-based, integrated health care and care deeply about bringing best-in-class care models to serve families and communities with complex health and social needs • Consistently achieves results, even under tough circumstances. Holds self and others accountable to meet commitments. High business acumen and insight. This job requires use and exercise of independent judgment • Physician Leadership is integral to good healthcare, so willing to continuously work to develop and improve leadership skills for the benefit of ones’ patients and center staff, and the company. Demonstrates self-awareness by using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses • Develops Talent to meet both their career and the organization’s goals • Role models a positive and welcoming approach to patient care, particularly for underserved seniors with low to moderate incomes • Ability to provide leadership to staff and to build the trust and respect of patients, family members, staff, colleagues, external contacts and others. Able to motivate staff and promote team building • Excellent written and verbal communication skills. Excellent problem-solving skills, including creativity, resourcefulness, timeliness and technical knowledge related to analyzing and resolving medical/administrative problems • Committed to upholding ChenMed’s values in leadership, management and care delivery to set a powerful, mission-driven example to all team members • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook • Ability and willingness to travel locally, regionally and nationwide up to 60% of the time, however virtual engagement can be used to manage centers as well. Willingness and availability to work some evenings and weekends, as needed. • Ability and willingness to relocate to a different City, Market, State or Region, if necessary to align with the overall strategic outlook of the business in pursuit of market clinical leadership role • Spoken and written fluency in English required. Multilingual preferred At ChenMed, If you are an innovative, entrepreneurial minded, over-achiever who is extremely passionate in helping people and revolutionizing Healthcare again, we are that dynamic and exciting company you are looking for! EDUCATION AND EXPERIENCE CRITERIA: • Medical Doctor (MD) or Doctor of Osteopathic Medicine (DO) degree in Internal Medicine, Family Medicine or a closely related specialty required • A valid, active medical license in State of employment required • A minimum of 5 years’ clinical work experience providing direct patient care required • A minimum of 1 year of previous work experience as Medical Director or Associate Medical Director OR a minimum of 3 years’ previous work experience with a Medicare or Medicaid patient population in progressively responsible administrative or management- related positions required • Basic Life Support (BLS) Provider certification required • Board certification or Board eligible, in a major primary care specialty field of practice required • Geriatrics and/or Palliative care experience desired • Experienced clinician that has led care teams, scaled clinical operations and held oversight responsibilities over multiple areas preferred The Regional Medical Director (RMD) is a developmental, pathway role towards becoming a market clinical leader. The RMD is responsible for overall center as well as primary care provider performance across multiple centers in two or more distinct markets within a designated region. As a member of the Regional Executive Management team, the incumbent in this role, in close collaboration with the Regional Chief Medical Officer and Associate/Market Chief Medical Officer for the respective centers, will enhance center performance by directly leading the designated centers or closely managing/training/coaching existing center clinical leadership. The RMD role is designed to delve deep into and refine his/her leadership and core model toolkit to improve the delivery of high quality, coordinated, and cost effective care in various markets. In partnership with Regional President and General Manager(s) and/or other senior market leaders across the region, he/she will cross-functionally co-own the operational execution, financial, and membership growth success of overseen centers in the region with the Center Manager/Center General Manager. If you are interested in this position please reply with your CV and I will set up a time for an introductory call. Best, Valentina Zerrin Akyol Sourcing and Research M: (561-492-7325) valentina.akyol@chenmed.com

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