Telemarketer/Customer Service, Healthcare

Job description
A fast-growing startup is looking for Telemarketing representatives, with preferably 1 year of previous experience working for a Healthcare Company in the Marketing department.

Responsibilities

Present new clients with information about our remote patient monitoring services.
Encourage patients to sign up with our HMO in order to provide the various services and care we offer.
Be in contact with the manager of both the telemarketers and the Administrative office, to assure patient satisfaction.
Enroll new patients and recover patients who have un-enrolled.
Follow up with the enrolled patients to offer quality customer service, and ensuring the patient is satisfied with our care
Answer incoming and outbound calls by welcoming patients with a professional, upbeat, friendly attitude
Follow prepared scripts based on call type
Register new patients by gathering pertinent information and entering into the system
Verify insurance coverage and information
Set patient appointments upon request and identify future visits
Data entry and maintenance of customer databases
Provide customers with product and service information
Respond to patient inquiries
Research required information using available resources
Communicate with offices when necessary
Handle customer complaints and other customer support related issues, and provide customers with proper solution
Meet established standards within all performance criteria